2022 Microsoft Leap Apprenticeship Program for Young African Women

2022 Microsoft Leap Apprenticeship Program for Young African Women

The Microsoft Leap Apprenticeship Program is a global apprenticeship program that aims to improve work readiness for technology vocations.

We’re searching for women that are passionate about technology and want to pursue a career in the field.

The objective of the Microsoft Leap Apprenticeship Program is to find, develop, and upskill unconventional talent for employment in the technology industry around the world.

We’re expanding chances for female engineers to start their careers through the LEAP Apprenticeship as part of our Diversity, Equity, and Inclusion initiative.

We at Microsoft are well aware that there are numerous routes into the technology business and into our company.

We’re always searching for innovative methods to break down traditional entry barriers for talent and to capitalize on the skills and experiences of those who haven’t followed standard academic courses.

We developed the Leap Program in 2015 to introduce more people to careers in technology. For individuals who have a technical foundation, the program offers a 16-week immersive apprenticeship.

Working on actual teams and real products within our organization, such as Microsoft Azure, Xbox, Bing, and Office365, this apprenticeship program blends classroom instruction with hands-on engineering tasks.

The experiences of present and former participants are extremely encouraging, whether it’s a stay-at-home parent interested in re-entering the workforce or someone who is ready for a second act.

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Leap is not only launching new cohorts around the country and around the world, but it is also relaunching the lives of countless people who want to make a difference.

This role will:

  • Serve as a single point of contact for customers, gathering information needed to resolve cases, setting expectations, and delivering guidance on resolutions while a technical team works to resolve critical system issues.
  • Assign appropriate severity level, category, priority, and team to each incident.
  • Manage the end-to-end customer case lifecycle to ensure incidents are resolved accurately and timely, proactively following up and engaging with the customer.
  • Collaborate and seek guidance from technical engineers, subject matter experts, and other team members to validate your approach, escalating to higher-level technical support as needed.
  • Maintain documentation for all cases, including queries, process steps, resolutions consistent with commitments, and prescribed protocols, always protecting confidential and sensitive information.

About Microsoft

Microsoft Corporation is a multinational technology corporation headquartered in Redmond, Washington, United States.

Computer software, consumer electronics, personal computers, and related services are developed, manufactured, licensed, supported, and sold by the company.

The Microsoft Windows operating system, the Microsoft Office suite, and the Internet Explorer and Edge web browsers are among the company’s most well-known software products.

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The Xbox video game consoles and the Microsoft Surface range of touchscreen personal computers are the company’s major hardware offerings.

Microsoft Leap Apprenticeship Program

Type – Internship

Organisation – Microsoft

Country to study

School to study

Course to study – Not specified

State of Origin

Gender – Women

Application Deadline – Not Specified

Benefits of Microsoft Leap Apprenticeship Program

  • A career in tech. Work with the biggest and best names in technology.????
  • We are looking for teammates? who? want to be part of the tech movement. People? who? want to progress their career now and gain experience for tomorrow. We celebrate diversity in every way.
  • In fact, it’s the reason we’ve grown so fast. If you like being part of a global team,?are?passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.??

Requirements for Microsoft Leap Apprenticeship Program Qualification

In this role:

  • A bachelor’s or HND degree is required, in any discipline. Computer science/IT-related coursework is an advantage.
  • At least 6+ months of professional technical experience after degree completion are required, e.g., internship.
  • Must have completed the compulsory National Youth Service Corps programme.
  • Proficiency in both written and spoken English is required.
  • Excellent customer service skills are required.
  • Passion for technology and learning is required.
  • Knowledge of Microsoft Solutions such as Azure, Microsoft Dynamics, and M365 is an advantage.
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Application Deadline

Not Specified

How to Apply

For more details, visit Microsoft website

2022 Microsoft Leap Apprenticeship Program for Young African Women

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